The technician was very polite and was able to get my repair scheduled asap. The installers were great!!, they worked very hard in the heat to complete the repairs. As a first time homeowner of a newly constructed home, I mistakingly over looked my warranty paperwork and was unfamiliar with the warranty claim process. With the recent record breaking heat making it unbearable to stay in my home with a broken a/c, all I could think about was getting it repaired asap. I realize, ultimately, it was my responsibility to bring up the warranty process, however, when I spoke with the manufacturer regarding the warranty they said the repair company should have, in good faith, suggested that the evaporator coil may be covered under warranty due to the age of my house.