We haven't used My Plumber before, but probably will in the future. We were kept informed, as promised, when the plumber would arrive, and he actually came in the time frame quoted (between 2-9 pm). This was a minor fix for a pipe leading from the toilet tank into the main pipe, but it was done quickly. We received a 10% senior discount, but the total price was still kind of high. That seems to be the norm.