I've had the service for the last five years. It has gradually become more dishonest, telling me that I needed expensive repairs and when I got a second opinion, they turned out to be untrue. I moved and no longer needed the service. I requested that my monthly fee be stopped and my credit card not be used. Company service people said I needed to sign a letter sent to me by e-mail, which never arrived. They have deducted $20 a month since my first request and have continued to claim having sent a letter which has never arrived anywhere in my internet system. Several timed I have asked them to send it by mail, with no response. I am ready to go to the authorities and am warning other customers to beware of My Plumber.
The technician did a great job on cleaning a clogged kitchen sink. He was very nice to give me a discount but the cost was still very high.
Alex arrived right on time. He assessed the problem in the kitchen sink and asked questions regarding how and when it had happened. He then checked out all the possible places where damage may have occurred from the backup in the kitchen sink. There was no additional problem. Alex then went on the roof and began snaking out the drainage pipe. The process took a while since the blockage was over 55' down. By the time he finished the blockage was gone and my kitchen was draining properly. Than you Alex.
Less than 15 minutes to repair and charged 518.00 parts used could not have cost more than 10.00. I was told that no extra rates for weekend when I set up appointment. Other companies were up front with a minimum charge just to come out. I would never recommend My Plumber to anyone due to price, work performed was good but rip off on charge.
I called My Plumber Heating and cooling mid morning on Tuesday and had a great experience with Jennifer my initial contact.she was respectful, repeated all info for accuracy and was personable and pleasant. I received a call within an hour from the scheduler informing me that a technician would be at my home within 45 mins, which was the case. Zam was also very personable, polite, placed shoe coverings on shoes when entering and exiting our home, made contact with my dog and then proceeded to our business. He educated me regarding the reason for my two issues, and took care of them both in a timely manner. I felt comfortable leaving Zam in my home while I went to purchase a bathroom faucet. Zam cleaned up around the two work areas, asked me to go and check his work alone and then asked whether I was satisfied. He also told me about Moen’s life time warrantee which I was unfamiliar with. I immediately referred My plumber to my neighbor as Zam was preparing to leave. I will definitely use this company for all future plumbing needs(and perhaps electrical ones in the future.) Thank you as a company for outstanding service. It certainly is great when the whole system appears to work!
Mr. Martinez arrived very promptly. inspected the old gas heater and gave me some options to replace it. I chose the basic option and he went to work. It seemed to take a ;long time to deliver the new heater, but he did a very nice job of installstio0n. We thank him ffor his work.
will recommend, to other's
Randall arrived on time in a clean My Plumber uniform. He was cordial, proficient, professional, and had all the needed tools and parts in his truck. He was respectful of the property and cleaned up after finishing the work. He answered questions and explained what he was doing. Great service, I highly recommend him.
John was able to come quickly and found the cause of our odor problem. We ultimately needed a pump and lid on our ejector pump which had rusted and was in bad need of repair. He installed the pump and lid and even cleaned up after!
1. Repaired water closet located in hall bathroom by minor tank rebuild , Replacing fill valve, coastal blue flapper, water closet supply line, and water closet tank lever.. 2. Repaired lavatory faucet in hall bathroom by replacing Moen 1225 cartridge, and replaced handle to same faucet as a courteous .... 3. Recommended and gave customer option on replacing both fixtures due to age and condition however customer stated that this is a rental property and they did not want to do replacements at this time ...... 4. Psi 65
Psi 65 chl - Replace angle valve for main floor w/c and replace fill valve for same toilet
did a minor rebuild on three water closets (toilet) in the home. The basement water closet. The upstairs hall bathroom water closet and the master bathroom water closet.
Installed st stop valve on master bath sink, installed major rebuild on master bath toilet
Installed new 50 gallon natural gas water heater, five gallon expansion tank,balls valves , 24’’ aluminum pan. Tested everything no leaks working properly
Installed Honeywell 3000 thermostat. Checked proper operation and system is operating normal at this time.
Replaced front hose spiggot and installed new quarter turn emergency shutoff with bleeder nut. Anchored spiggot to wall with masonry drill. Tested and everything is working fine at this time.
Clean trap and pipe under kitchen sink drain good not backing up but need to be snaked customer decline snake
Installed 2 Toto water closets and shutoff valves on main floor tub supplies. Installed 1 shutoff as courtesy/discount.
Installed customer supplied lavy sink. Installed new kitchen strainer and trap.
Customer had a flooded basement due to sump pump failure. Had to pump out all the water out to reach the pump. Once removed, placed new zoeller pump with a clear check valve. Discharge line of sump pump has holes in it outside near the side of the house.Water Could possibly end up going back into the pit because of this issue. Installed customer supplied fill valve for toilet as a courtesy as well. 2yr warranty on parts and labor for new sump pump.
Pulled and rehung mens urinal on main level 2nd from left with new seal. Cleaned old caulk and applied new white caulk. 30 day warranty Replaced failed vacuum breaker for same urinal. 30 day warranty Rebuilt Sloan valves for 2nd and 3rd stalls for ladies room toilets on main level. Also rebuilt stop valve for 3rd stall toilet. 30 day warranty. Warranties do not cover high pressure damage.
Installed new Wilkins Zurn 975XL2 Backflow Preventor for courtyard Water Feature.
Replaced master bath faucet with new valves, moen single handle faucet Replaced hall bath faucet with moen 2 handle faucet and new valves Replaced anode rod on 80g electric heater Drain and flush of water heater.
1. Removed and replaced water closet located in back master bedroom bathroom, by installing a new Toto Drake elongated toilet with wood seat , After installation tested system everything is working good at this time ...... 2. Repaired toilet in first floor hall bathroom by minor tank rebuild, replacing the fill valve, water closet flapper, water closet tank lever, and water closet supply, after making repairs tested the system everything is working good at this time .....