Chris is an excellent technician who has been to our home before. He is always extremely professional, respectful, and does a great job. Chris even discovered the fan was connected backwards and was blowing high for heat and low for AC and fixed this problem. Unfortunately, dispatch messed up things twice leading me to have to be home 3 days waiting for the install of the humidifier (this was no fault of Chris). Dispatch did give me an additional 10% off of the service, which was appreciated, but does not make up for three days of waiting for the service. I rated "respect to convenience" 5 stars because I did not want a poor rating to effect Chris, but for dispatch I give them a rating of 1 star. I hope my experience with setting up an appointment and receiving services during the expected time frame will improve next time. Thank you Chris for a job well done!
