Both times we had a service to our home, the technician came extremely late, leaving us home all day, not able to do things as planned. The first scheduled time was 7-11am and he showed up at 6:45pm, not to mention the AC was not working and we were HOT! Today, our apt was 8-12pm and he came around 4:30pm. Both technicians were able to resolve our issue, but because of the reason of the timeliness and lack of communication from company to technician (both said the company just sent them, they did not know of scheduled time), we will not be using your company again. We also had water leaking within a month of the first service, so that could have been resolved the first time? We do need to schedule a service annually to check, but do not feel confident due to this overall service.