Overall, decent customer service. I had two clogged toilets and tub drains and My Plumber came out the same day even though it was late, fixed the problem and charged me $1,287 for 1/2 hours work! They did inform me of the cost up front, but I was desperate because a large snow storm was coming coming. At the end of the job, the plumber was nice enough to give me a 10% discount. As he was leaving he "mentioned" that part of the 1-year service waranty required having another technician come out to use a camera to "explore" the plumbing for any other problems. That was a hassle because I had to take off work to wait a 3-hour window for the man to come. The next day I lodged a complaint about the astronomical charges and was called back within hours. I was, in fact, overcharged by $313 which they refunded to me. I should've shopped around for cheaper rates, Oh well, next time.
