Local Reviews
for ellicott city, md

Rated 5.0 out of 5 stars based on 5 customer reviews

Map of Ellicott City MD

Terrific service


I called My Plumber Heating and cooling mid morning on Tuesday and had a great experience with Jennifer my initial contact.she was respectful, repeated all info for accuracy and was personable and pleasant. I received a call within an hour from the scheduler informing me that a technician would be at my home within 45 mins, which was the case. Zam was also very personable, polite, placed shoe coverings on shoes when entering and exiting our home, made contact with my dog and then proceeded to our business. He educated me regarding the reason for my two issues, and took care of them both in a timely manner. I felt comfortable leaving Zam in my home while I went to purchase a bathroom faucet. Zam cleaned up around the two work areas, asked me to go and check his work alone and then asked whether I was satisfied. He also told me about Moen’s life time warrantee which I was unfamiliar with. I immediately referred My plumber to my neighbor as Zam was preparing to leave. I will definitely use this company for all future plumbing needs(and perhaps electrical ones in the future.) Thank you as a company for outstanding service. It certainly is great when the whole system appears to work!