Our A/C shut down on Saturday afternoon. We called the after hours line, expecting some sort of call back that evening, even if just to say "we will call you in the morning". We didn't get ANY call until after 9 on Sunday morning. A little disappointed in that, but the service person did come out that afternoon and fixed the problem. Relatively pleased with the week-end service, but think it might be smart to include "We will not call you until Sunday morning" on the answering machine message! We were waiting at home all Saturday evening thinking someone would call back.