Valley Plumbing has been my go to since I moved to this home 4 years ago. Disposal, water heater, etc., and I’ve never had a problem with anyone who came in my home. Always respectful, always helpful with explanations of the problem… until today. Guy’s shirt said Gordon, this review request is calling him Ritchie, so that’s a bit troubling. Before he really took a look at anything or started explaining the process to find the leaky pipe he was called out for, he told me I’d need to call disaster cleanup and tried selling me a ten year service plan for $350. I had to say point blank that I wanted an estimate before I wanted to talk about anything beyond that When I asked questions, he wasn’t very helpful with his answers and I had to ask for a lot of clarification. He paid no mind to letting the door to our garage slam every time he walked through it (this is a triplex, so that was a bother to me while I worked from home, and probably any neighbors who were home. I’ll call valley again in the future, because I really hope that this cringeworthy experience was an aberration.
