The technician was a little arrogant, he did not listen to me when I informed him what the issue was upon his arrival. He opened my toilet, flushed it once than proceeded to tell me that my toilet needed a complete rebuild at the cost of $350 dollars. The real problem was the water line valve, water was not getting to the toilet; but I had to rather forcefully convince him that this was the issue. In the end I was satisfied with the work and was given a military discount; but wish the tech would have listened to me rather than jump to the conclusion that it was my toilet and try to sell me something that I did not need. Had I not been somewhat savvy, I'm guessing that he would have rebuilt my toilet, than identified that the valve was the issue, and then he would have proceeded to charge me to repair that too. As a customer all I ask for is fairness and honesty.
Response from MY PLUMBER HEATING COOLING & ELECTRICAL:
Thank you for the Review! We are however concerned about this feedback. Please contact our office directly to discuss the experience. We will be sure to share your feedback with the technician who serviced you as well as our Management Team!
