Rich was the best... after several delay and cancellations and the promise of being "next in the queue", I was sent Rich who was way past a 12 hour day... he was so helpful and friendly and really explained how well the company was taking care of the employees during this crazy pipe bursting weekend. Talked about the original owner and that Rich had once left but returned because it is that good a company. He also did exceptional work. No "pressure" for more things.. but informed me of what I should look for down the road as my home ages and offered that these are services they can provide. Took time to acknowledge my pets and inform me of the fumes from some of the adhesives and to make sure to keep the animals away etc. Received my full invoice with notes to submit to my insurance company within 20 minutes of completion of the job. The only "need to work on" is dispatch. They are a bit confused... I was told they closed a 6pm and the next person told me 9pm. I was told I was next and 3 hours later when I called I was then told the plumber went home sick etc... A simple phone call or email to give me a status update would have been appreciated. If I hadn't called for the 4th time, and received support from a fantastic rep, she was patient and understanding of my 3 day frustration, she dispatched Rich to my house... I will use them again knowing that if I don't like the customer service rep I get, to call back.. but I will request Rich. What even better is that the ServePro crew showed up to check on the fans etc and they knew Rich and his quality of work and said that I got a good one... nice to see the small community and communication between 2 companies.
Response from MY PLUMBER HEATING COOLING & ELECTRICAL:
Thank you for the great feedback. We will be sure to relay these comments back to the technician and his manager. As always thank you for your continued loyalty and support. We hope that in the future if you or anyone you know needs plumbing or HVAC service, you will send them our way. We will make sure they to receive the excellent quality of service you received on our most recent visit. Kind regards, The My Plumber Heating and Cooling Team
