Pleasant detailed experience. I had questions Kyle answered
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Rolando did a great job. Very thorough, very polite and very respectful.
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Super in and out. Fully masked and gloved. System running great
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Very professional and thorough. Been a client for several years and always pleased.
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the techs were friendly and professional. they used booties to protect the carpets, explained the process to me before they started, and performed the tasks efficiently.
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Service technician was very professional and knowledgeable. All of my questions we answered and discussed additional services that NICE had available.
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Very nice guy. Thorough professional; explained everything clearly. Great interpersonal skills.
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Nice Home Services are thorough and friendly with good customer service!
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very helpful, professional, quality of the service is excellent, and best support.
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Francisco and Rolando were good workers. They arrived about 10 a.m. and worked diligently all day at assembling and installing the new gas fireplace unit until about 6 o’clock or so. It was well after dark when they finished, cleaned up, tested the unit and showed us how to operate it. They took a picture of the completed unit and soon left. We still want to know how to operate the unit with batteries in the event of a power outage. We have not yet received a builders permit from Fairfax County so that we can schedule inspection by the inspector.
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Freddie quickly figured out that I had a leak problem and despite having to get parts he quickly finished it and cid a thorough cleaning of the fireplace. Both Freddie and his assistant where delightful to have in my home and left it neat and clean.
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Arrived at clients for cooling maintenance. Set thermostat to cooling. Checked air filter and blower wheel. inspected duct system. Flushed condensate drain line. Pump is working in good condition. Washed outdoor coil and checked electrical components. Checked refrigerant pressures and everything is up to correct specifications. System is operational at this time. Job complete.
This option is the least expensive option that would safely address what we were called out for. Arrived at clients for cooling maintenance. Set thermostat to cooling. Checked air filter. Client just cleaned it within the month. Checked blower wheel. Blower wheel was about 70% restricted. Checked electrical components. Evaporator is cased coil. Temperature split was a bit low, only 8 degrees. Flushed condensate drain line. Washed outdoor coil. Checked electrical components. Outdoor capacitor was within range for compressor side but below for the fan. May need to replace soon. Checked refrigerant pressures. Pressures were below manufacture specifications. Client approved refrigerant recharge. System is operational at this time. Job complete.
Return visit just to turn off the pilot light. Showed the client how to turn off the pilot light, and showed the client how relight the pilot light on the gas fireplace. Job complete.
This option is the least expensive option that would safely address what we were called out for. Replaced both air scrubber bulbs under warranty. Air scrubbers are now 100% operational.
10 years extended warranty parts and labor 1)other 2) client said outside unit is not coming on, I confirmed disconnect was not in I was able to restore power to system and confirm proper heating. 3)Job complete, left thermostat off per clients request.
Ez trap 1)hvac diagnostic 2) client said system is leaking water I confirmed condensate line is clogged and needs to be flushed out I advised ez trap water safety to prevent it from happening again, client authorized repair. 3)Job complete, recommend maintenance plan with us.
1)hvac diagnostic 2) system is not operational due to no power I confirmed transformer is bad and control board must be replaced, I advised to replace system due to conditions. 3)Job complete, comfort specialist will be going over options.
This option is the least expensive option that would safely address what we were called out for. R 22 refrigerant recharge by super heat and sub cooling No cooling diagnostic. Turned the thermostat too cooling then dropped the temperature to 65, inspected the indoor system then inspected the outdoor system, found heat pump low in refrigerant, performed electronic leak search on the evaporator coil and the condenser coil, found refrigerant leaks at the condenser coil advised the client to have us add refrigerant or replace the system, the client authorized refrigerant recharge then will have the comfort solution team tomorrow to get options for replacement. Diagnostic completed. Final cycled the system.
This option is the least expensive option that would safely address what we were called out for. Arrived at clients for cooling maintenance. Set thermostat to cooling. Inspected coil and blower. Air filter was good. Flushed condensate drain line. Had to rebuild due to a leak at condensate trap. Washed outdoor coil and checked electrical components. Checked system pressures. Client approved teflon treatment for coil and blower. System is operational at this time. Job complete.
Wire repair Restore power R410a up to specs 1)hvac diagnostic 2) client said that system is not coming on I confirmed wire is faulty and needs to be repaired and to restore power to system I also noticed system was not cooling as great as it should and advised to charge system up to specs, client authorized all repairs. 3)Job complete, final cycled system for proper operations.
Arrived to clients home to take a look at the ductwork. Upon further inspection we noticed that the majority of duct work was not sealed correctly cause large amounts of air to leak. We scheduled the repair for a later date and started preforming tune-ups on both of the units. We cleaned the outdoor coils and changed the run capacitors in both. We also added 1 lbs of refrigerant to the upstairs system. * 2 Hvac system inspection * Hvac yearly membership * Turbo capacitor replacement for both * R 410 Refrigerant recharge for upstairs system
Outdoor fan motor special order Surge protector R410a 1)return visit 2) I replaced outdoor motor and put in new refrigerant in system. 3)Job complete, final cycled system.
Arrived at clients for cooling maintenance.Set thermostat to cooling. Checked for proper delta T. Checked electrical components and inspected blower wheel and coil. Flushed condensate drain line and ensured free of dirt and debris. Washed outdoor coil. Checked electrical components and system pressures. System is operational at this time. Job complete.
Upon arrival found system tripped on hard lockout. Reset lockout and performed thorough evaluation of the whole system. Found condenser coil dirty, chemically cleaned it. Refrigerant charge low, charged with 1lb of R410A. Found blower capacitor failing, replaced it and brushed dirt from blower motor. Blower and evaporator coil are starting to get dirty and will require cleaning if filter is not kept clean/changed. Rinsed out customer’s washable filter and left outside to dry, customer will install once filter has dried. Enrolled customer in Comfort Advantage Club. The system is working properly at this time.
1)hvac diagnostic 2) client said that outside system is not coming on I confirmed fan motor is faulty and needs to be replaced also advised to install surge protector. 3)Job not complete, comfort specialist will be going to clients house to go over options.