Decided to take another try with the NICE Home Services after reading a lot of positive reviews online. The experience wasn’t great two years ago, but I am glad I did give them another try. I scheduled for a fireplace and HVAC annual check up, and Fredy and Thomas showed up right on time. The overall experience was awesome - it was pretty much the definition of customer service everyone would cherish and appreciate. They were friendly, and cheerful, on top of doing a thorough rockstar job. The entire process was stress free as they were very transparent in regards to what I need vs. what are the good to haves (didn’t force sell either... everyone hates that). They even went above and beyond to fix up my fireplace up! They were not just typical technicians - definitely getting to the trusted advisor/friend level. Made my day. Thank you Fredy and Thomas!
