Despite wrong wiring of my brand new heat pump during initial installation , despite charging me for parts that never should be replaced and charging me for labor for parts that never should be replaced and after replacement not testing them after replacement was done , Despite of ruin all treats on covers of my air handler during seasonal tune-up , despite destroying fins on my brand new compressor by pushing and hanging measurement equipment on ventilation holes of my outdoor equipment , despite that CEO is not responsive on emails and phone calls and completely ignoring my requests and my dissatisfaction with the service , I always gave a chance to this company and was hopping for improvement , despite on all horrible service and uneducated troubleshooting and wrong parts replacement ,there was always hope , eventually miracle happened , Miracle happened when Fredy Trinidad arrived. For all of you out there if you are dealing with NICE company , always request Fredy Trinidad , because he is highly skilled , professionally educated and master class technician with ability comprehend an issue , ability perform high level troubleshooting and fix your system quick and do this right and do this one time. I would like to thank Fredy for all what he did so far: He provided me with great service, he is customer oriented, hardworking, and dedicated man.
