You had me at hello! From the time Chad answered the phone (he was not a machine) to Danny's preliminary visit the next day I was satisfied and knew we picked the right company. They were able to get us in one day later for an install! Today, Brian (with his radio voice) and Freddy, who are both Master Installers, arrived to put in the new system. I have been smiling since it turned on and we now have a great system with warranties. Brian and Freddy worked in 105 temp to get this installed -- my husband, kids and two puppies are extremely satisfied with everything. We are now on a plan per month so when we have a problem, they'll be here in 24 hours. The cool air is pumping through the house and I am grateful to Brian, Freddy, Daniel, Chad and all the staff at Perfect Star Heating & Air! 100% satisfaction!