Your service technician arrived on time, and performed a thorough inspection, disassembly, cleaning, replacement of consumables, and worn parts, chimney & duct inspection along with the reassembly of all components. He then proceeded to do a performance check and verified the key points of operations. He answered my questions and concerns and explained why certain components were replaced and why checks needed to be completed. He also reminded me of the service plan that we have with Point Bay, and the advantages it carries, which was reassuring in the event we have a breakdown. I would like to say that my experience with Point Bay from the beginning until present has been nothing but enjoyable from Rosalie in the office to the oil deliveries, and the service technicians. From the start we have had the same technician each and every year, and he has preformed a stellar job each and every time leaving us with a reliable heating system which is important to everyone including our tenants. So to say the least we are very pleased, keep up the great service. Kevin Leary
