I am very happy with my service from Powell and Turner for my air conditioner service and repair. Barry was very friendly and took the time to explain how my home's air conditioner and oil furnace systems work and each step of the troubleshooting process to identify and repair my issue. Their repair pricing for my aging equipment is very fair and Barry explained how to keep what I have running smoothly without recommending a pricey full system replacement that is not necessary at this time.
Your Air Condition Technician did not clean the leaf that were located in Fan portion of the Air Condition unit. When I previously had a Air Condition Technician looked our air condition unit, he cleaned out any leafs that were stuck under the fan.
Response from Powell and Turner Heating and Cooling, Inc.:
Thanks for your feedback. I'd like to apologize for the oversight of your fan leaf cleaning during your maintenance. We have a 100% satisfaction guarantee, so we would be grateful to have the opportunity to set up a return trip to clean the blower leafs at your convenience. We will be in contact to set this up and see if there is anything else we can do. Thanks for giving us the opportunity to improve.
Rodney is a gem. He patiently explained what was going on, patiently taught me about how things worked so I felt like I knew what my situation -really- was, and what solutions were available. I never felt like I was being rushed or like he was giving my service call anything but his complete, thorough attention. Zero pressure to make a decision or buy now BUY NOW! like some other companies. Wish I had found P&T years ago. And that they offered every service I'll ever need to keep my house in running shape! Thanks for being awesome!
We have been dealing with Powell & Turner for quite a while now but this was our first encounter with Edwin. He was a very polite, friendly and knowledgeable gentleman and we are happy he performed our maintenance protection service call.
Outstanding service and enthusiastic customer service employee.
GAVE NAME AND NUMBER TO FAMILY AND FRIENDS.
He was on time, I did not hear the doorbell while I was on the phone, so he decided to wait a few minutes. I went to take the dog outside and there he was, right on time. Very Conscientious and Personal able . Thank you
Absolutely no problem. Arrived on time and was a pleasant person.
Called on Saturday, had an appointment Sunday with Chris. Awesome service, but Wayne ended up having to come out cause it was a bit of a stumper. Wayne was able to pinpoint it and explained to me the next steps. He followed through on everything he said he would with a call the next day with regard to the part and subsequent completion of work. Scheduled appointment for today and had the pleasure of Barry's company and expertise. He finished the previous job early, so he got me an hour ahead of time which I always appreciate. Talked me through what would happen/ needed to happen to be in tip top shape. Not one of the three of them pressured me into anything I didn't NEED today. Just an all around good experience and I would recommend them to anyone!
All the technicians were super friendly and knowledgeable about what the were doing. They were also very professional; they wore slippers over their boots to minimize the mess and swept up afterwards.
Replaced old HP system with new Amana equipment.
Replace a dead 6 yr old condenser (Rheem)with a new Amana condenser.
Came out for no heat. Found bad oil pump motor. Replaced and checked operations.