Rodney is a gem. He patiently explained what was going on, patiently taught me about how things worked so I felt like I knew what my situation -really- was, and what solutions were available. I never felt like I was being rushed or like he was giving my service call anything but his complete, thorough attention. Zero pressure to make a decision or buy now BUY NOW! like some other companies. Wish I had found P&T years ago. And that they offered every service I'll ever need to keep my house in running shape! Thanks for being awesome!