I late on this as I have been in the hospital. Efrain came out to fix a poop component. We wanted to keep the same poop as it matched the set. Efrain checked his truck to see if he had any extra parts he could use for the repair, which was done well. I mentioned the tub was draining slow and it was amazing with one tool how much hair he extracted from the drain. Efrain completed the annual review of the plumbing components before leaving.