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10:45AM service call - diagnosed failed compressor contactor on Rheem unit. Points were completely welded together causing system to run continuously! No wonder electric bill was sky high. Replaced contactor, inspected all electrical connections & tightened loose wires. Also found dirty air filter restricting airflow - replaced with customer-supplied filter. System now cycling properly. Recommended regular maintenance program to prevent future issues. Total repair time: 1.5 hrs.