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Overall Experience
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Overall Experience
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Convenience
Overall Experience
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Price
Convenience
The care and expert service I received on January 8th and again today was unmatched. I am fully satisfied with the work performed by the staff at Precision and look forward to working with them again with any future HVAC service needs.
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Overall Experience
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Response from Precision Greenville Heating & Cooling:
Stanley, Thanks for taking the time to do this reviews. We appreciate your business.
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Mr. Larry is always great been out to home with our heating and new air unit. If he arrives you can always depend on a knowledgeable, experienced, maintenance man. Precision is lucky to have him.
Response from Precision Greenville Heating & Cooling:
Sharon, Thanks for your business and taking the time to do this review. I agree, we are very lucky to have Larry on our team.
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Response from Precision Greenville Heating & Cooling:
Donna, Thanks for the 5 star review!
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Use them for my home and work maintenance and service. I refuse to use anyone else! Ethical and very professional! Top Shelf company, David only hires dependable and honest service reps, I’ve met most of his staff.
Response from Precision Greenville Heating & Cooling:
Tom, Thanks so much for your business and taking the time to review our company. It is much appreciated.
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Response from Precision Greenville Heating & Cooling:
Thank you for your business and for taking the time to do this review.
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I highly recommend them. Didn’t have not one problem or issue from the start
Response from Precision Greenville Heating & Cooling:
Bobby, Thanks so much for your business and taking the time to do this review.
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Response from Precision Greenville Heating & Cooling:
Frank, Thanks for your business and for taking the time to do this review for us!
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Were very quick when responding to a call for service. I have recommended them to several people.
Response from Precision Greenville Heating & Cooling:
Mary, Thanks so much for you business and for taking the time to do this review. We appreciate you recommending us.
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Overall Experience
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Did complete tune-up on 5-yr-old Amana system. System performance generally good but found some issues requiring attention: condensate line partially blocked (cleared w/nitrogen), slight refrigerant undercharge (topped off), and dirty filter (replaced). Fan motor drawing slightly high amperage—will monitor at next service. Left pamphlet about our maintenance agreement as customer currently calls only when problems arise. Nice family, beautiful home—system should provide excellent cooling through summer with these adjustments.
Emergency call to local restaurant—walk-in cooler system down. Diagnosed failed condenser fan motor and burned relay in Heatcraft refrigeration system. Fortunately had parts on truck! Replaced components, verified proper operation. Also identified and repaired refrigerant leak at threaded connection that would have caused future failure. System back online within 3 hours of call—minimal food loss. Left manager with recommendation for quarterly maintenance contract to prevent costly emergency situations in future.
Performed annual maintenance on A.O. Smith 40-gal gas water heater. Flushed tank to remove sediment buildup (substantial amount). Inspected heating element, anode rod (needs replacement within 6 months), and pressure relief valve. Adjusted temperature to 120°F for safety and efficiency. Checked gas connections with leak detector—all secure. Water heater is 8 years old but should provide several more years of service with regular maintenance. Will schedule follow-up for anode replacement.
Spring maintenance complete on Lennox system. Serviced both inside and outside components. Cleaned evaporator and condenser coils (pollen season!). Checked all electrical connections—found and fixed loose wire on blower. Adjusted refrigerant charge to manufacturer specs. System efficiency improved approx 15% from before service. House should stay comfortable even during hottest months. Recommended programmable thermostat upgrade which could further reduce energy consumption by 10-15%.
Completed full system replacement—removed old 10 SEER Goodman unit & installed new 16 SEER American Standard. Had to modify existing ductwork at plenum and replace condensate drain line which had significant corrosion. Updated electrical to meet code requirements. System is properly sized for the home (3.5 ton) unlike previous oversized unit. Performed vacuum test and startup. Running beautifully! Homeowner will notice significant energy savings and better humidity control. Walkthrough complete and warranty paperwork filed.
Installed Lennox PureAir S air purification system today for family with allergy concerns. System incorporates HEPA filtration with UV light technology to reduce airborne contaminants. Integrated with existing HVAC setup with minimal modifications needed. Initial air quality reading showed high particulate count; after installation and 1 hr operation, readings dropped by 86%! Demonstrated filter replacement procedure and set reminder in system for 3-month maintenance. Homeowner extremely pleased with immediate results.
10:45AM service call - diagnosed failed compressor contactor on Rheem unit. Points were completely welded together causing system to run continuously! No wonder electric bill was sky high. Replaced contactor, inspected all electrical connections & tightened loose wires. Also found dirty air filter restricting airflow - replaced with customer-supplied filter. System now cycling properly. Recommended regular maintenance program to prevent future issues. Total repair time: 1.5 hrs.
Installed Aprilaire 700 whole-home humidifier today. Connected to existing HVAC system and water supply. Had to modify return duct slightly to accommodate installation. Set humidistat to 45% as recommended for this climate zone. Thoroughly explained operation to homeowner who was concerned about previous dry air issues affecting hardwood floors and causing static electricity. Also replaced worn filter in furnace while I was there (no charge). Should notice improvement in air quality within 24 hours.
Finished installing Mitsubishi 3-zone mini-split for home addition. Mounted indoor units in master bedroom, office, and sunroom. Located outdoor condenser on concrete pad on north side of house. Ran refrigerant lines through wall cavity to minimize visibility. System provides independent temperature control for each room. Walked homeowner through remote operation and maintenance requirements. Job took full day due to some unexpected electrical work needed, but result looks great and functions perfectly.
Performed standard A/C tune-up on Trane XR14 unit. Unit is approx. 7 yrs old but in decent condition. Cleaned coils, checked refrigerant (added 1.5 lbs R-410A), replaced capacitor showing signs of wear. Calibrated thermostat which was reading 3° off. Informed homeowner system is functioning but efficiency declining. Might want to consider replacement in next 2-3 years. Left literature on new energy-efficient models.
AC maintenance Just wrapped up seasonal maintenance on Carrier system. Changed air filter, cleaned condenser coils (lots of pollen buildup), and checked refrigerant levels (all good). System running at optimal efficiency now. Noticed minor condensate line blockage - cleared it before it could cause problems. Recommended homeowner trim vegetation around outdoor unit to improve airflow. System should run fine through summer. Customer on maintenance plan - scheduled next visit for October.
Completed installation of new 50-gallon Bradford White water heater today. Removed old unit, which was leaking from bottom. Installed expansion tank and new shut-off valve as recommended. Updated piping to meet current code requirements. Tested water temperature and pressure relief valve. Everything functioning properly. Customer very satisfied with quick turnaround time, especially since they'd been without hot water for two days. Left area clean and hauled away old unit.
Conducted thorough duct inspection at Rivera residence. System has 14 supply vents, 6 returns. Utilized camera system to examine interior conditions. Found approximately 30% blockage in main trunk line due to accumulated dust/debris. Two flex connections compromised in attic space. Measured static pressure - higher than optimal, indicating restricted airflow. Presented cleaning and repair options to homeowner. Recommended sealing at boot connections to improve efficiency. Customer scheduled full duct cleaning service for next week.
Just wrapped up installing a new Bryant 96% high-efficiency furnace for the Taylor family! Removed old 80% unit that was 15+ years old. Updated ductwork at plenum for better airflow distribution. Added programmable thermostat and properly connected to home's existing AC system. Ran comprehensive testing - all systems functioning perfectly. Heat distribution much more even throughout home now. Walked homeowners through operation and maintenance requirements. They're all set for the upcoming winter season!
Serviced Rheem tankless water heater @ Williams property. Descaled unit to remove mineral buildup (significant due to hard water). Cleaned inlet filter screen. Inspected & tightened all connections - found minor leak at cold water input, replaced washer. Tested flow rate - now 5.2 GPM (was 3.8). Customer reports improved temp consistency. Recommended water softener installation to extend heater lifespan. Left maintenance guide with owner.