Ken was a pleasure today providing service to our AC unit and appreciated his customer service in informing my wife & I on additional possibilities to improve our system . Taking the time to correct a drain setup that was overlooked . Ken took the time to listen to our concerns after having other trades preforming work that had my wife & I thinking about the outside unit and any problems that may of come from that situation Ken verified that our unit was fine and calmed any concerns we had ! Thanks Ken ! Keep up the GREAT work !!