Chris was very professional & preformed the kitchen faucet exchange very quickly & neatly.
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Jason followed through on a tough job of clearing and connecting an ice maker line. Additionally, he was courteous and respectful throughout.
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Excited that there was instant availability due to the fact that it is cold out and my furnace was not working. However, being charged 309$ for no solution is extremely steep and heartbreaking. My furnace is still having the same issue and I’m out hundreds of dollars.
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I Called one company that charged by the hour with high rates then called Arrow who charged by the Job. Arrow's Representative was very friendly and helpful. Their response was Excellent. Their Service representative was early, knowledgeable, very efficient. I bought my own Smoke Alarms to replace the expired Alarms that were in the house. They were Hard wired models that I thought would require rewiring. They did not need rewiring and I thought about cancelling the job. Due to the late notice I felt obligated to at least have the technician arrive and pay the service fee. I should have. Since he was there and even though I knew the job would be simple, I did not know fully how simple. We negotiated a price which I thought was high but, I Agreed. Bottom line for $245 (with Senior Discount and Veterans Discount) the technician attached 2 Smoke Detectors in the already installed brackets (5 minutes). Did I Agree to the Price - Yes I negotiated and agreed to the repairs and I am fully responsible. The service was preformed in a professional and accurate manner. Arrow's performance from the receptionist to the technician was excellent. The price I paid is the price I agreed to and is my responsibility, I"ll just go elsewhere next time.
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Very kind service members, understood my concerns over virus precautions and even wore a clinical style mask I requested. However took a lot longer than anticipated due to problems I don't understand, and had to come back another day so inconvenient in that respect. I had no idea it would be so expensive, but really did not have the ability to invite several estimators into my house due to pandemic. I cannot tell the quality of the work until I buy the machines and actually use the w/d hook ups and drain etc.
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Speedy and professional service, we appreciate the transparency and fair prices.
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Done business with them several times. Easy to work with and very accommodating.
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5 stars all around. I can't say enough about this company and their tech Lucas. Not only do they do to quality work, but they really care. I am an elderly, disabled single mother with limited resources. The parts for my unit are hard to find and expensive. In mean time they have made sure my kids and i are still staying warm. And Lucas and service arrow are doing everything they can to help me secure financing. Thank you.
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Install customer supplied bidet -shut off water -remove existing bidet -install new bidet supplied by customer No warranty on customer supplied equipment.
93 or free Main or secondary line drain clearing. No blockage removed no fee. Cleared blockage Ran camera
Install new 50amp circuit for car charger Install whole home surge protection 1 year warranty
replace doorbell chime 30 day warranty
Water Heater Expansion Tank Replacement 1/2†To 3/4" Ball Valve Includes Drain Down And Testing *DIGGING NOT INCLUDED*
Came and cleared line again through toilet access
Drain and demo existing 40 gallon water heater Provide and install new Rheem Tankless water heater on outside wall inside garage Route hot and cold water lines to new water heater location Route gas line to new water heater location Connect new condensate drain line to existing drain pan drain line Includes recirculation pump capability 12 year manufacturer heat exchanger warranty 5 year manufacturer's parts warranty 5 year Service Arrow parts and labor Add hot and cold water supply lines and bibbs for garage use *Includes 1 year THCC membership
Level 1 leak search or access •cut hole in drywall behind shower wall to inspect for leaks
Replace hose bib on the back right of the home -shut off water -remove existing hose bib -install new hose bib -test for leaks and functionality
Install new 125 amp main breaker panel Install new 70 amp sub panel Install new 70 amp feed to sub panel Install new 50 amp feed to stove Complimentary Surge protection Label panel and clean job site 7 year warranty
Up to 4’ in depth Up to 60’ - 4" PVC Camera Inspection of Remaining Line to City Sewer Local Permit & Inspection as Required 100% Satisfaction Guarantee DIGGING CONTRACT NEEDED Add On Only - Level 2 Difficulty Charge For Drain Line Repairs City Of Austin Permit Processing Fee
Replace heating elements on the electric water heater -shut off water -drain water heater -remove existing heating elements Install new heating elements to allow for proper water heating in home No warranty due to age of equipment
Perform shower pan test -plug drain -fill with water -check to see if water level drops indicating a leak.
Pull and reset toilet to replace the wax seal that has been damaged. -shut off water -remove supply line and bolts -pull toilet -scrape old wax ring and caulk seal -set toilet back with new caulk seal -reconnect water and test for leaks.