First guy who came out was really nice and on time. He actually got there before me since I was running a few minutes behind. He went upstairs took some photos showed me the air filter spot and said he cleaned my compressor while he was waiting the few minutes for me. My hose was not moved and the concrete around the compressor appeared to be dry. He wasn’t in the attic very long. As he was leaving I asked him about payment and he said the office has my card on file and they will email me everything. I was unclear if my unit was clean or serviced I called the office to see what exactly I paid for and requested a service report. She said should would email me the report and a receipt. I never received anything. I called back two more times making sure she had the correct email address and I still wasn’t getting answers. The next day I called and mrequested the service manager to call me. The lead tech John called Friday morning and said he would come that evening when I got off work At 5 pm to clean and service my unit if I didn’t think it was done. I wasn’t sure if I was just scheduled for a filter change or an actual service and since I never received a receipt or report I was clueless as to what I paid for. We reschedule for the following Thursday. John came out. Used gauges, serviced, cleaned my unit, programmed the thermostat and gave me some info on the system since I just purchased the home and didn’t know anything about this type of system. Both techs were great. I do not believe the first person was an actual technician but he was very nice. Seems to be some sort of disconnect between office and technician. Office can’t seem to answer any questions and I was getting aggravated. I would rate my tech as great and office staff horrible to deal with. They just kept telling me yeah it was done. We will email it to you and never received an email. John called the office and made sure they emailed a receipt and report over while he was here. It was a lot of aggregation just to have an ac serviced but definitely a great job when John took over the situation. Thanks!
