We have been delighted to have consistently great experiences with R S Andrews. The service techs are knowledgeable and friendly. They take the time to properly explain things and they look for ways to keep costs low. What more could you ask for?
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We have used them for years and the workers are very nice and do know what needs to be done,they keep up with the changes we need to make and tell us what they have to repair or replace well explained.
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In July, 2014 R. S. Andrews replaced a condensing unit at my home. In June, 2016 the system stopped cooling and I contacted R. S. Andrews regarding the problem. A technician responded and his evaluation of the problem indicated that the system was low on refrigerant. The technician added refrigerant and the system was returned to service. Further investigation indicated that the cause of the problem was a leak in the condensing coil that was installed in July, 2014. The manufacturer of the condensing unit provided a 10-year warrant on the condensing coil. However, the warrant on the labor to replace the coil was only 12 months. R. S. Andrews ultimately replaced the defective coil at an initial cost, including the service call to troubleshoot the problem, of $770.00. Following the completion of the work I discussed the problem and associated repairs with R. S. Andrews Service Manager. It was fairly clear that the root cause of the failure was a latent manufacturing defect in the coil that was installed in July, 2014. It seemed unreasonable that there should be a labor charge for replacing a component with a 10-year warrant that failed in less than two years. The R. S. Andrews Service Manager agreed and he refunded the entire cost of the repairs. R. S. Andrews remained open minded regarding the circumstances associated with this specific problem, and subsequently resolved the issue in a fair and reasonable manner.
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In July, 2014 R. S. Andrews installed a new condensing unit, evaporator coil and upgraded outlet plenum in an air conditioning system at my home for $3,714.00. The original installation went well and the system was trouble free until June, 2016. At that time, the system quite cooling and I requested a service call to troubleshoot the problem. The technician found that the system was low on refrigerant and ultimately determined that there was a leak in the condenser coil. The coil had a 10-year warranty, however, R. S. Andrews only provides a 1-year labor warranty. The labor quoted to replace the coil is $596.00, which includes a $500.00 “discount”. The total cost associated with resolving this issue, including Standard Diagnostics, Misc. Repair and coil replacement will be $770.00, all because of a premature failure of a component supplied by R. S. Andrews. One would hope that when a major component with a 10-year warranty fails after only 23 months that a reputable contractor would feel compelled to stand behind the equipment that they chose to supply.
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Called in the evening and they squeezed me in the next afternoon. The technician knew exactly what was wrong and fixed it in 10 minutes.
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The plumbing team was excellent. Very professional and knowledgeable. Did a great job getting rid of a leak in our crawl space! Will use R.S. Andrews again
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Great Service, Fair Price and On Time
Response from RS Andrews:
Thank you for your review !! :)
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He arrived even earlier than expected and quickly had an explanation for why our heat wasn't working. He made the repair and changed the filter for me. I also renewed my service while I was at it. All went very smoothly. I appreciate being seen the same day so that we wouldn't have to be cold any more!
Response from RS Andrews:
Thank you for your review!
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Response from RS Andrews:
Thank you very much for your review!
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anytime I have a issue with my home I would like to use MR. I WOULD LIKE TO ALWAYS USE MR DALE FOR MY SERVICES IF I HAVE ISSUES IN MY HOME.
Response from RS Andrews:
Thank you for your review!
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No cool, Found bad compressor pulling 60 amps tripping breaker equipment 23 years Can try hard start and capacitor or rec upgrading system. Mr decided to upgrade accepted quote: Quote Lennox 2 ton XC14 condenser and matching evaporator coil. 70,000 Ml180 gas furnace Standard thermostat 10 years parts and 3 years labor warranty. Price includes Filter rack, Vent pipe, gas pipe with drip leg, pads, disconnect, equipment, permits, labor, taxes, whip, and warranty
Return with parts Installed new metering devise (piston) in evaporator coil in crawl space Replace filter dryer Evacuation and vacuum system to 600 microns Recharge and balance refrigerant 410A Low 147 SH 10'F High 305 Sub 7'F Replace air filter standard Cleaned condenser coil Flush and treated drain Temperatures diff 21'F Indoor temp 87'F Outdoor temp 90'F Cycled system operating properly at time Note breaker 50 amp recommend replacing ASAP
Troubleshot lights on the second floor tripping breaker.
SERVICE CALL AFTER HOURS: The section needs Floor 2 1/2 ton Heat pump system is not working properly due to poor maintenance condition, Low voltage wiring problem keep blowing the a3 amp fuse at least he main characters control board at the air handler, Costumer is Aware of this s problem, we will return ASAP to troubleshooting and fixed the problem.
We wired, and installed a customer provided doorbell chime and push button at the front door. We furnished, wired, and installed a feed from the front door switch box and a transformer for said doorbell. We performed panel maintenance and tightened all connections.
Found blown dual run cap and replaced with a 50/5uf. Rince condenser coil. Balance SH and SC with 1# of R22 with NO warranties. left at 77psig at 25*SH. customer converted to the smiley club need to return to do the first check up. AC is operating at this time.
rebuild right side frost proof hose bib faucet also installed 2" shut off valve for sewage ejector pump and installed customer provide 2" quite check valve
Removed old section of cast iron drain pipe and changed to PVC . Repaired two tub and shower valves. Rebuilt one toilet in master bathroom Replaced 4" lavatory faucet in master bathroom. Customer will pay bill completely tomorrow when I finish $3200 7-20-16 installed new hose bib in front of house. installed new badger-5 garbage disposal installed new pop up drain in lavatory downstairs. installed 2- new tub spouts in upstairs bathrooms. tested all fixtures thoroughly with customer to show all good now.
Removed old section of cast iron drain pipe and changed to PVC . Repaired two tub and shower valves. Rebuilt one toilet in master bathroom Replaced 4" lavatory faucet in master bathroom. Customer will pay bill completely tomorrow when I finish $3200 7-20-16 installed new hose bib in front of house. installed new badger-5 garbage disposal installed new pop up drain in lavatory downstairs. installed 2- new tub spouts in upstairs bathrooms. tested all fixtures thoroughly with customer to show all good now.
Relocated water heater in standup crawl space to accommodate increased height of new water heater.Reconnected new vent and modified gas, and water pipes to accommodate new location.
unclog kitchen sink drain line with the sewer machine
warranty labor 596.00.., ************************replaced outdoor coil*****************************
SERVICE REPAIRED: The AC Coil was leaking water inside the gas furnace Lennox Due to main Drain line was Clog up completely plus Condensate Pump Failed. Repaired and Clean Drain line plus Installed New Condensate pump, test AC mode plus test condensate pump. After final inspection system is working ok at this moment. 1 Year warranty on parts 30 Days warranty on labor.
This R22 system was low on Refrigrant, superheat was at 75 F, after 1 lb and have of R 22', and cleaned the condensates coil, it is running much better. The temperature output now is at 73.