After performing our performance and safety evaluation of your system, I was able to determine what caused the breakdown and come up with some solutions to not only fix it, but help keep it from happening again. This option will give you two maintenances a year to help you stay on top of repairs and keep your system lasting years longer compared to systems that go without yearly cleanings. This option would give you a coil cleaning which is needed badly on the outdoor condenser as it is filthy right now. That alone would improve efficiency and life of system. On top of that we would look over and check everything that could possibly fail and give you a heads up if a part is weak or doing something it shouldn’t and with it being newer system we can catch it within its warranty period. Highly suggest moving forward with protection plan. One heat maintenance and one cool maintenance with coil cleaning is included for this. Need to schedule return visit for full evaluation.