We had 2 different things wrong with the AC. The technician repaired the first problem and the unit ran well but then another problem surfaced. The technician came back again and repaired the new problem and there was no additional service charge plus they did not charge for the replacement part! Great attitude by everyone I came in contact with! I have purchased a heat pump, an AC and gas furnace from Scenic City. Their installation is excellent and they stand behind their work. This service company is great!