I requested Everett by name because when I had a problem with my boiler in the past, he took the time to figure out what the problem was, and wouldn't leave until I was satisfied. He showed me he really cares, and that is something you hardly see anymore. He certainly knows what he is doing with boilers. Everett is also friendly and personable, and he treats you with respect like you' re family. He takes pride in his work, and he won't leave you with a problem until it is resolved. And it is not only Everett who treats you this way...I feel like family to Skylands, and I intend to request Everett for all my future needs. If others use him, the won't be disappointed.