Joe came out when my furnace was broke down. Found the problem right away but went and did a check on my system. He gave me options and we decided to get a new system since our system was 19 years old. He was there the next day and good out new system in. Could not be happier with his service and the price was just right. 10 years part and labor was standard on all his quotes. The other company only offered 1 year of labor and was more money. Highly recommend SMP