A condenser pump which had worked fine for years was suddenly no longer working when the technician completed his work and left the house. It was filled with gunk which he did not clean out, despite the high cost of the furnace humidifier maintenance annual contract. The result was a full pump reservoir, which causes automatic shutoff of the furnace, which happened to be on the 2nd coldest night of the winter (low 20s). I discussed my experience with Rodney so the company is aware that I was dissatisfied. Last year, the same tech handled the water feed tube in the humidifier device, and it was fragile and broke. Last year, he said I could just buy tubing at Home Depot to replace it. So I did that and his advice turned out to be completely false as what I really needed was a feed tube assembly kit and I learned how to replace it myself, with the aid of the manufacturer's parts supplier. This tech won't be coming here anymore, which was what I specified to Donna last year, but somehow that was overlooked and he showed up & I had another bad experience.
