Was with outheat for 3 days. The service tech was great. the office staff dropped the ball. Did not update Schedule for Thursday yet had committed to having someone here in 2 to 4 time frame. When I called after 3 rep was surprised said wasn't on schedule. Then committed to having someone here on Friday at 8. Called at 8:30 and tech was at shop picking up equipment. a good 30 minutes away. Tech arrived 9:15. my time and committments have to be managed. I cannot do that when the I am not given a realistic time frame. Missed an appointment
