Upon arrival I was told that main floor HeatPump wasn’t working, only gas heat. During diagnostics I found HeatPump locked out on High Pressure, found previous faults were all the same. Reset fault and ran system. Refrigerant pressures and temps are fluctuating. Need to replace TXV, before doing so we need to weigh out charge, then repair, vacuum, and add factory charge back. Informed customer. Office please follow up with status of part. Ideally we would like to return when outdoor temp is above 50.