The man who was here to evaluate our furnace initially was knowledgeable and professional. He was able to explain our situation and options very well and to answer our questions. The team who came to install the new HVAC, including humidifier, thermostat, and remote room sensor, we’re equally professional and knowledgeable. They respected us, our home, and cautions with our young dog (not letting him out of the door most of all!). We have a service plan already and are customers for life!