When I arrived I checked thermostat called for cooling system ran Delta T 50 return 74 checked all electrical components checked amperage check wires clear condensation drain then I shut it off thermostat and call for heating the unit went back to AC Mode. I Brought this to customer attention. customer want someone to come out this Friday To take a look at the heat and fix and repair see form Also talk to Darlene about a comfort adviser to come out and put together a bundle package after speaking to Alex about the different issues thats going on in this home I gave six options of estimates that the customer needs.