Found unit calling for heat . Set to 69 and space was at 66 degrees . Heat pump was suppling 86 degree air with 66 coming back on the return . The electric heat was not coming on . Had to call tech support to get into programming of thermostat . They had me change to settings on there to allow the electric heat to come on . Tested system and the electric heat kick on in timers and first stage pulled 14.7 amps and supplied 94 degree air . Second stage pulled 31 amps and supplied 111 degree air. Called Alex and he told me to warranty to install . System is operating and has gone up two degrees since changing settings .