Donna scheduled our appointment and was able to get someone to us in a time frame that accommodated my kid's schedule. Danny came out to assess the problem. I felt he was thorough and up front about what was wrong and what options we had. He did an excellent job. I dont care for the pressure sales technique used, I dont blame the service man, that's clearly a company policy. I'd rather do without it. I have no comparison for pricing but it seemed reasonable to a little high. He did stay focused on trying to get us heat as soon as possible and offered several options to try and work with us on budget