Every component was checked even the screws for electrical connections, which were tightened.
Tech came out on emergency call we needed a new board and blower motor. Order them next day. He made sure the house was cooling.
We have known Robert for several years. Robert is a remarkable man possessing the thorough knowledge and resourcefulness needed to quickly and accurately diagnose problems and to solve them expeditiously. Robert is a pleasure and is a valuable asset to your company.
Jake discovered that the problem with the thermostat was due to a badly clogged drain pipe. He explained our three systems to us in a very professional manner. We are most grateful to him for his knowledge and resourcefulness.. Jake is an asset to your company! Mark & Laura McClure
Chris has spent a total of at least 10 hours and has gone above and beyond to get this 8 month old unit working properly. It was through his expertise that a faulty original part was identified as the cause of the problem. Once the new part was installed, the unit wi working better than when it was originally installed 8 months ago.
After new unit installed had issue drain line requiring follow up service call that was quickly resolved
Found the control board is faulting out intermittently and the blower motor is not running correctly. Troubleshot epithet Goodman tech support putting in a return for part warranty for blower and board.
1st tune up
Remove and Replace Warranty Integrated Control Module adjusted airflow cleared drain assembly adjusted txv. System is cooling dehumidifying and draining properly at this time.
Found leak in system on true suction line in condenser. Waived leak search waived recovery of contaminated refrigerant. Made repair to tubing. Vacuumed system below 700 microns recharged refrigerant levels to get system in operating perimeter. System is cooling. Waived refrigerant cost as well per management. 1 yr part and labor warranty include refrigerant.
Found ss2 had water in it system was running. But pulled cap off drain trap and growth was in there flushed drainline out system is draining properly at this time and unit dropped 2 degrees in 30 min. Pressures were ok.
Performed 1st tune up on both systems
Completed tune up
Ac not running
Install call back