Received quote and they installed a new Tankless Water Heater the next day. Ignacio was great.
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Was told water heater was electronic ignition but it’s not. Has pilot light Had to call technician back as there was a water leak at the new solder joint Block bricks and 4x4 tire stop had been moved. The bricks had been on their side but were replaced standing up which damaged my car when it was pulled back into the garage. Water catch pan was bent which may have happened when water heater was installed. Plastic hook was broken off wall. No instructions were given on how to maintain water heater. It’s very upsetting to pay $4,000 and not get what I expected. “Most modern water heaters don’t have pilot lights.” That is a huge problem with SDG&E gas cost.
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Our service technician (Ty Joao) was on time, courteous and a consummate professional. We really like the service and support we receive from Thompson and have referred others them.
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This is the second time I’ve used Thompsons. Technicians are always friendly and professional. Great quality of work and explaining process and equipment.
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The Thompson technicians did a great did a great installation.
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What a wonderful experience working with Thompson Plumbing, Heating and Air conditioning. The plumber, Ignacio Villanueva was so helpful and knowledgeable. He informed us of problems with our plumbing and had a plan on how to handle the difficult installation. We will definitely call Thompson Plumbing and ask for Ignacio for future plumbing needs.
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Customer service was exceptional and technician, Ty, was professional and knowledgeable. Took the time to educate and advise on AC maintenance/repair.
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Kel would be an asset to any company
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This was a follow-up to the a/c maintenance, and his finding of low freon. All went smoothly, and he was very kind to patiently explaing several issues.
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Replaced hose bib in back yard. Turned water back on. Checked solder joints. Flushed water out. Cleaned up work area. Took pictures. Collected payment by credit 60 day warranty on parts and labor…
Thompson plumbing replaced Valley brand shower cartridge. Turned water back on. Checked for leaks. No leaks found. Cleaned up work area. Took pictures. Collected payment. 60 day warranty on cartridge and labor only…
Removed leaking 75 gallon water heater and disposed of it. Installed new Noritz tankless water heater. Ran new gas line and condensation line also ran new vent line through the existing vent.
Performed the first heating maintenance of the membership. No issues with the system as of now
Need to replace the control board before further diagnosis. Customer will talk to wife before making a decision. Advised customer not to run the system because of electrical issues
Client would like to pick out and toilet and we can come back to install.
Replaced hallway bathroom toilet angle stop. Turned water back on. Checked for leaks. No leaks found. Flushed system out. Cleaned up work area. Took pictures collected payment by credit card. 90 day warranty
Install new 2 1/2 ton air conditioner single stage Ac Pro furnace with matching coil
Thompson plumbing installed 75 gallon NG water heater. Replaced 1” isolation valve, flex lines and gas supply. Installed original sediment trap. Installed drip pan and expansion tank. Turned water back on. Lit water heater. Checked for leaks. No leaks found. Flushed out lines. Cleaned up work area. Took pictures. Collected payment. 1 year warranty on labor. 6 years manufacturing warranty.
Customer has old toilet in upstairs master bathroom that has a weak flush. Thompson plumbing recommended upgrading to better brand toilet. Customer would like two estimates one for better quality and second for budget brand.
Compressor is not coming on. Recommended replacement
Customer needs a new ice maker box installed behind his refrigerator. There are copper water lines in the attic that we can branch off of to feed the new ice maker box. Price is for parts and labor. Drywall repair is not included.
Performed a heating maintenance on an older unit. System checks out and there are no issues at this point.
Performed the annual heating maintenance. System is running well and within specifications.