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I’m very happy with my new furnace and air conditioning unit, which were both installed today. They’re both very quiet and the installation job went flawlessly. This is the third job they’ve done for me and all were excellent. Highly recommended.
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Overall Experience
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Overall Experience
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Overall Experience
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Mark Reed did a great job. Very diligent. All the guys who came out were very nice, helpful and friendly.
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Dylan Kirk is an excellent technician who is very professional, knowledgeable and efficient in diagnosing and repairing our air conditioner. He arrived on time, quickly diagnosed the repairs needed and provided multiple options to maximize the performance of our system. He quickly got to work and made the needed repairs to restore our air conditioner to its current working condition. I highly recommend Dylan Kirk and Thompson Heating & Air to a prospective customer looking for a reputable, service-oriented company at a reasonable cost. Thank you, Dylan. Keep up the great work!
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Overall Experience
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During an annual inspection of our air conditioning system, our service technician, Ty Joao, noted three problems that needed repair. He showed us photos of each problem and took the time to explain the consequences of not taking action to correct them. Ty is knowledgeable, personable and a true professional; we are so glad we selected Thompson Plumbing Heating and Air for routine inspections and repair of our heater and air conditioning systems.
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Was told at office that you could repair or install a electric tankless water heater and when the service man arrive he said he could not connect the electrical… not his fault, it’s the office that shouldn’t have sent him out in the first place. He was kind enough to recommend someone that could.
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Ignacio was very professional and quick in fixing our broken shower handle. He was very knowledgeable and helped me locate the main shut off valve to the house!
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Fast response and diagnosis of problem. Worked fast and resolved issues.
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Overall Experience
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Overall Experience
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Convenience
Customer has 2 toilets that we will be replacing. 1 is in the downstairs half bathroom which is a elongated toilet that sits at 16 and half inches tall. The other toilet is in his daughters bathroom which is a low profile toilet. It needs to sit below the bathroom’s countertop. Price is for the removal and disposal of both old toilets and installation of 2 new toilets. We will also be replacing the wax ring as well as the hardware that connects to the toilet flange. Finally we will be replacing the angle stops that feed to two toilets with new quarter turn shut off valves. Price is for all parts and labor. Comes with a 1 year warranty.
Customer will pay us the 360 for the leak detection. CPL does not take Discovery so we will be paying the service and the customer will pay us back.
Inspection of the condensing unit showed the compressor making a light squealing noise. When testing the system I was able to locate the noise coming from the compressors internal components. Further tests showed the the compressor winging tolerances are out of tolerance. In situation like this the only option is to replace the compressor. Sent an estimate for the cost of labor and refrigerant.
For this job I preformed a descaling flush on 2 tankless water heater. I ran the solution in each unit for approximately one hour each. Once I finished I ran water out of the tankless for about 2 minutes to clear out any solution in the tankless. Reconnected the units and turned them back on.
Price is for the installation of an LP conversion kit on a Samsung gas dryer. Removed natural gas fittings and install new lp fittings. Turned on dryer and everything is in proper working order. 30 day warranty.
Upon arrival we spoke with the homeowner and we’re informed of the shower head in the master to have come undone. We checked the threads and found them to be worn and in need of a new shower head. We gave an appropriate estimate for the scope of work. The homeowner will consider other estimates We then looked at the faucet in the laundry area. We could see the hot water was constantly running. We found that the left cartridge is no longer working and is just letting water pass through. We recommended to replace the faucet and the hot and cold angle stops. Current hot and cold angle stops are the older one peace angle stops and are not reusable and is why we recommend to replace them. The homeowner will consider our estimate to replace the faucet.
Arrived for maintenance. Found unit to have high LRA. homeowner declined hard start at this time. Found no other issues. Unit 5 years old.
Customer was just looking for estimates. Customer is shopping around.
Price is to convert a gas dryer into LP. Price is for parts and labor
Remove old tank water heater and install new noritz 9.8 25 year warranty on heat exchanger with new water lines vent lines and gas lines
Arrived for no cool. Found drain draining too slow to keep up. Adjusted drain and it is now draining properly. Unit is working with no other issues.
Upon arrival we spoke with the homeowner and we’re informed of his wife getting weird odors at times from the toilet area. The homeowner has already replaced the wax ring several times and he doesn’t get the smell but his wife does. We proceeded to the bathroom in question and got no sewer smells at this point in time. We explained to the homeowner that he could possibly have a cracked vent and would need to get a smoke test done. Unfortunately we do not perform a smoke test and recommend the homeowner finds a separate outfit that does. No work was performed at this point in time
Upon arrival we spoke with Emily and we’re informed of the garbage disposal not functioning. Upon further evaluation we recommended to replace the unit and provided an appropriate estimate for repair. We were then informed that the tub spout in her bathroom does not properly divert water to the shower head as it still lets water out when the shower head is being used. We gave an appropriate estimate to replace the tub spout and installing a customer supplied shower head. Emily will speak with her roommates about the repairs and will let us know if she’d like to move forward
Arrived for cooling maintenance. Completed all maintenance tasks with no issues found. Upstairs ac 19 years old. Downstairs 1 year old.