Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The technician was smart, courteous, knowledgeable and efficient.
Overall Experience
Quality
Price
Convenience
Super quick response to a no water situation. Thorough and considerate.
Overall Experience
Quality
Price
Convenience
System inspection showed the thermostat was no longer installed (original issue) but also the a.c. System had no refrigerant. Being the age of both the furnace and a.c I highly recommend replacement.
Installation includse removal of existing equipment, old equipment hauled away and recycled, new 4 ton X series inverter heatpump condenser, new 4 ton 96% 2-stage variable speed upflow furnace, new 4 ton cased coil with txv metering device, condenser to side of home, cap gas to run as heat pump only, new condenser pad with earthquake straps, new 240volt electrical disconnect and wire whip, fuses to match manufacturing specs, double walled exhaust venting to proper connections, furnace stands with isolation pads, new Nest Learning thermostat, RX-11 flush refrigerant line set to make suitable for new refrigerant, re seal and insulate exposed refrigerant piping, refrigerant locking service caps, new refrigerant filter dryer, re plumb primary condensation drain line to proper connections with trap and tee, secondary condensation safety switch, adapt to existing supply plenum, return plenum modifications, re sealed and insulated, nitrogen pressure test refrigerant system, triple evacuation
Homeowner had a leak coming from a bursted hose going from his angle stop to his kitchen faucet. Removed old hose and installed a new steel braided one. Turned on water and checked for leaks.
Cleaning evaporator coil and blower wheel/motor. Upon completion found unit to be low on charge. Added refrigerant and unit is now working properly. Furnace 25 years old ac 20 years old.
Arrived for no cool call. Found unit to have bad capacitor. Replaced cap and unit Started. Found blower wheel and evaporator coil severely impacted with dust and debris. Also found signs indicating low refrigerant charge. Must return to clean system and recheck pressures to accurately diagnose. Furnace 26 years old. Ac 20 years old.
Arrived for water leak call. Upon arrival found the following. Found drain pan to have a crack allowing water to drain into furnace. Also found control board to be faulty providing power to induced draft motor at all times. Ac is 21 years old and furnace is 17 years old.
Called for noise complaint. Found loose piece of tape in return causing buzzing sound. Added another piece of metal tape over to secure and noise is resolved.
Arrived for system checkup. Found master bedroom unit low on charge. Added refrigerant and leak seal. All three Units 7 years old.
Installed and programmed a new HALO 5 whole house water filtration system in the garage. Programmed unit to regenerate itself every 11 day at 1pm. We also replaced the neutralizer filter for the Navien tankless water heater and we descaled the unit. Turned on water to the home and ran different faucets to remove any air in the lines. Cleaned up and hauled away the old water filter. Thompson gives a 2 year warranty on the filter and comes with a 10 year warranty from the manufacturer.
Thompson plumbing replaced three angle stops and supply lines in upstairs bathroom. Turned water back on. Checked for leaks no leaks found. Flushed system. Took pictures and cleaned up work area. Pictures attached 30 day warranty Spoke directly with homeowner Payment by credit card Recommended new toilets No need for follow up
Arrived for no cool. Found system low on refrigerant. Recharged and added leak seal. Replaced bad dual run cap under warranty and leaking schrader core.
Arrived for no cooling call. Upon arrival found condensate pump not able to pump water anymore tripping safety float switch. Replaced pump and unit is now working properly.
System with the issue called out for had a bad fuse and the resistance on the other fuse was out of tolerance. Replaced fuses and system is functioning as of now. The five ton system that feeds the kitchen/ dinning area is leaking refrigerant as it is low on charge.
Arrived for cooling maintenance. Completed all maintenance tasks and found no issues. Unit 7 years old.
Perform plumbing inspection I found a couple issues regarding the water heaters are not properly earthquake strapped and there’s no expansion tanks. Also in the kitchen the dishwasher drain is not installed properly and there’s also lose drain fitting under the sink. Refer to pictures. Also, please keep an eye on the garbage disposal because of age and rust should be replaced soon