Polite, informative, laughed at my jokes and tolerated my dog. Couldn't ask for more. Thanks, Kathy
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Overall Experience
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Been a customer for many years. As always, they’re the best. On time, knowledgeable, professional, careful.
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Overall Experience
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Ty was very professional and pleasant. He spent a lot of time to figure out the problem with our heater. He also checked the system to make sure carbon dioxide wasn’t in our home. The service was exceptional.
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Ty was thorough and kept us informed. He is an asset to your company. B. Gage
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Referred to floodbusters to have kitchen cabinets removed and surrounding areas mitigated. Then we can see what abs drain parts is broken and go from there.
Upon arrival found the left side tank to bowl bolt had water drop from it. Found the rubber gasket for the bolt was not sealing anymore. Defect with the rubber gasket. Flushed toilet and found that there was a internal leak with toilet. Toilet defect when it was being manufactured. Recommend replacing toilet with a different brand.
Airflow issue with the bedrooms and unable to connect app to thermostat.
Removed old gas line that ran from the garage furnace to the outside of the home and back into the kitchen. The gas line was incorrectly installed and was rusting out due to the location of the pipe. The pipe was sitting on the dirt and was in really bad condition. Removed all pipe and sealed the holes with quick drying cement and drywall mud . Customer will be switching his gas stove to an electric stove in the future.
Performed the heating maintenance and looked at the vent that customer pointed out. Did not find any issues with moisture at and around the vent also looked for possible leaks in the attic and found nothing. System maintenance showed the furnace is running well and within specifications.
Replaced the control board and tested both heating and cooling.
Pressure switch intermittently opening on call for heat.
Kitchen sink backed up. Thompson plumbing ran 1/2” cable to clear kitchen drain. Ran water to test. Kitchen sink drains fine for now. Cleaned up work area. Took pictures
Repair broken 1 1/2 inch abs drain line from sink.
Reinstalled water heater back into closet. Turned on gas and tested for hot water. Cleaned up the area. Customer was not home when the job was completed.
Performed the annual heating maintenance. No issues at this point
Performed annual heating maintenance system is performing well and no issues at this point
