Overall Experience
Quality
Price
Convenience
Delfino Rojas, their technician, is very helpful. He explained to my husband and I the pros and cons issues of our clogged tab shower and shower hand piece why it’s dripping water. He fixed both with reasonable price.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Dylan was prompt, courteous and very pleasant to work with. He clearly and patiently answered a few questions I had. Thompson Plumbing, Heating & Air Conditioning replaced my AC and furnace 10 years ago, and have always been great to work with.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Polite, informative, laughed at my jokes and tolerated my dog. Couldn't ask for more. Thanks, Kathy
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Been a customer for many years. As always, they’re the best. On time, knowledgeable, professional, careful.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Ty was very professional and pleasant. He spent a lot of time to figure out the problem with our heater. He also checked the system to make sure carbon dioxide wasn’t in our home. The service was exceptional.
Overall Experience
Quality
Price
Convenience
Ty was thorough and kept us informed. He is an asset to your company. B. Gage
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Replace customer supplied kitchen faucet
Customer states that ever since they had the new stove top installed they could smell gas. They turned off the gas going to to stove top to be safe . When I arrived I turned the gas on and used my sniffer to locate the leak. The leak was coming from the gas line that connects to the gas regulator. Tighten the hose down and checked for leaks. No leaks were found. There is no warranty on this repair.
Thompson plumbing was called out for a leak investigation in the kitchen area. Thompson performed pressure drop test. Water pressure dropped 60lbs in less than one minute. Thompson plumbing cut drywall behind kitchen faucet between counter top and ceiling. Exposed pipe burst on 1/2” cold copper pipe. Cut out 2 foot section and installed new section of pex line with repair fittings. Turned water back on. Checked for leaks. No leaks found. Performed pressure drop test. Water pressure held at 60lbs. Flushed out system. Cleaned up work area. Took pictures. Collected payment by credit. Thompson plumbing recommended water restoration due to water damage. 60 day warranty Spoke directly with homeowner Pictures attached Payment by credit card No recommendation No need for follow up
Arrived for no cool call. Found breaker tripped. Reset breaker and tested for causes of breaker to trip. Found unit to have slightly high LRA. Homeowner declined hard start at this time. Found no other possible causes for breaker to trip.
Arrived for no cool. Found unit very low on refrigerant. Homeowner declined all repairs at this time. Unit 34 years old.
Diagnose and troubleshoot the water heater issue . The vapor sensor went off and caused the unit to stop heating water. Reset the unit and appears to be working properly. Called customer service and they explained that the paint cans that were next to the unit could have caused it to go off. Also any dust or water could have caused it to go off.
Arrived for no cool call. Found unit to have bad capacitor. Replaced capacitor and unit is working properly. Unit 19 years old.
This estimate is to replace the shower cartridge in the upstairs hallway bathroom. We will need to turn off the water to the home in order to replace the cartridge. We will turn the water on once the cartridge is replaced We will check for leaks and proper function after installation We performed the work as stated above. No leaks New shower cartridge is functioning properly at this time. 30 day parts and labor warranty on shower cartridge replacement
The homeowner will get other quotes and will let us know if she’d like to move forward with the work.
Upon arrival we spoke with the homeowner and we’re informed of the water heater approximately 11 years old. The homeowner would like estimates to replace the water heater. We also learned that the water heater has not been kept on a maintenance. We informed the homeowner that starting to perform maintenance on the water heater at this part of its life cycle would be counterproductive and could possibly affect the functionality of the water heater. We then provided two separate estimates for replacement. The homeowner will speak with her son about which option would fit her needs best. She will contact us once she’s made a decision
Arrived for cooling maintenance. Completed all maintenance tasks. Found refrigerant levels to be very slightly low. Will reassess at next scheduled cooling maintenance. Unit working properly at this time. Unit 7 years old.
Thompson plumbing presented estimate for leak repair near water meter and back flow.
Thompson plumbing checked both hallway and master bathroom drains for small leaks. Parts are new and installed by different plumbing company during remediation. Thompson plumbing adjusted both pop up stoppers so water can drain better. Checked all tubular fittings and transition couplings. Ran water several times. No leaks found at the moment. As seen in pictures and video. Spoke directly with homeowner No warranty Payment by credit card Pictures and video attached Recommended yearly drain cleaning on both sinks. No need for follow up
Arrived for cooling maintenance. Found bad low voltage connection causing contactor to chatter. Fixed wire connection and replaced contactor. Found unit to be low on refrigerant. Homeowner declined repairs at this time. Ac 7 years old.
Arrived for no cool call. Found bad capacitor. Replaced capacitor under warranty. Also found unit low on refrigerant. Added refrigerant to manufacture specifications and unit is now cooling properly. Unit 7 years old.