Ty went above and beyond to get our AC back and running. He immediately diagnosed the issue and had the part on hand to make an instant repair.
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Will was a wonderful service person who was polite, showed up on time, knew what he was doing, and got right to work. He quickly ascertained that we have a leaking water sprinkler pipe from our system, but they are not licensed to fix that and we need a specialty person to repair it.
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Ignacio is an excellent, well skilled plumber. He is friendly and respectful of my property. He answered all my questions and is just a pleasant person to be around. He solved the problem in a timely fashion.
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Thai is very professional and gets the job done, right! We had issue with their air-conditioning where it was flowing water and not shutting off the air air conditioner and he did a good job fix it! This is who we call for all our plumbing needs!
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Ramon was prompt and very helpful and informative. super professional.
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Ty is always professional and friendly. Great service! Love this company.
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Chris was very thorough and professional. Once he finished his inspection he reviewed with us. We’ll done.
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Bryan was very helpful in explaining the plumbing problems and offering effective solutions.
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Extremely polite, professional, and very nice guy. Would and will recommend.
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Delfino Rojas, their technician, is very helpful. He explained to my husband and I the pros and cons issues of our clogged tab shower and shower hand piece why it’s dripping water. He fixed both with reasonable price.
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Client called us out today due to AC not properly cooling down home. Another technician had been out one month prior and found pressures to be extremely low and pumped up system and injected UV dye/sealant. System is only producing a 6 to 7° split. Hooked up refrigerant gauges and found pressures to be low again. This would indicate a major leak somewhere on the system. Explained to client what steps would need to be taken to find the leak without UV being present. Due to the state and age of the system, and what would be required for repairs, advised client look at system replacement. Client has agreed to bronze package AC only change out. Given authorization from management to credit $700 from last months repair towards new system. Client is scheduled for August 2nd. Thank you for trusting Thompson with your heating, cooling and plumbing needs.
Thompson plumbing installed new vapor sensor. Turned water heater back on. Checked for hot water. Water heater is working for now. Thompson plumbing checked water pressure at Watermain water pressure is 65 pounds. Thompson plumbing checked all fixtures and showers for proper water pressure everything has good pressure for now. Payment by credit card Spoke directly with homeowner Emailed invoice with payment link attached Pictures and video attached 30 day warranty on new sensor
Thompson plumbing ordered vapor sensor for power vent water heater. Thompson plumbing will return to install as soon as we receive part. Thompson plumbing also replaced master bath toilet emergency shut off valve and supply line. Thompson plumbing presented several estimates to replace toilets or repair. Customer is still undecided. 90 day warranty on new valve Emailed invoice with payment link attached Spoke directly with homeowner Recommended toilet repairs or replacements Pictures and video attached
Bad dual run cap, replaced run cap and added a compressor saver kit.
Bad dual run cap, replaced run cap and added a compressor saver kit.
Installed 3 ton upflow full system . Furnace has new pigtail, sediment trap and filter rack. Coil has new primary condensate line as well as safety switch on secondary drain. Condenser has new pad, new disconnect with matching fuses and breaker. Customer was given all manuals. Payment was collected via credit card.
Dropped of the portable ac and provided an estimate for system replacement. Estimate was signed.
Installed new 17 seer ac, matching indoor coil, new refrigeration, lines, and electrical run to outdoor unit, also installed new drain line to washing machine drain, used existing nest thermostat per customer
9 y.o Clients called us out today due to condenser being non-operational. Client states they have just returned from a vacation and had left system. Running in that time. Inspected breakers and found one leg had tripped. Reset breakers and system is now operational and cooling. Noticed filter was fairly dirty. Clients have elected to sign up for maintenance plan. Today’s dispatch fee has been waived. Thank you for trusting Thompson with your heating, cooling and plumbing needs.
Clients called us out today due to water leaking into kitchen ceiling. Minor bubbling and staining. Client states another company had been out to perform a maintenance check. After inspection found water was leaking from sprinkler system piping. Unfortunately, we do not deal with this sort of issue. Advised water absorption pads to mitigate water damage to ceiling. Clients are interested in system replacement estimates in the near future. Thank you for trusting Thompson with your heating, cooling and plumbing needs.
5 y.o Clients called us out today due to downstairs AC being non-operational. Client states another company had been out for a maintenance and the tech inadvertently shorted out the contactor. Company refused to come out and fix issue. Explained to client this repair would not be covered under warranty. Client agreed to move forward with replacing contactor 1.5 pole. Replaced component and cycled system. Took system 5+ minutes before starting. Let system run for 15 minutes with no issue. Thank you for trusting Thompson with your heating, cooling and plumbing needs.
AC Maintenance completed on on 7 yr 4 ton split gas Maytag closet system; replaced 16 x 25 x 1 pleated filter with new one provided by homeowner; clear condensation drain line; cleaned condenser coil; ran to cool; all components operating properly within manufacturer specifications; recommended Service Partner Plan
No Cool diagnostic found system low on R410a; charged system to manufacture specifications and added leak sealant with UV dye. Ran to cool at 17 degree split in downstairs bathroom; recommended less restrictive 24 x 24 x 1 filters
No Cool diagnostic found 8 yr 3.5 ton split gas Carrier attic system with two zones low on R410a; charged system to manufacture specifications and ran to cool with 15 degree spit temperature upstairs in great room; all 3 pleated filters in place have been recently replaced and maintained by homeowner; system is equipped with water safety switch; cleaned condenser coil; no further recommendations at this time.
Leak investigation. Water is leaking from broken drain pipe in the wall. Thompson plumbing cut out stucco and exposed broken abs pipe. Cut out section of abs drains and rebuilt lines. Ran water to test. No leak’s. Cleaned up work area. Took pictures. Collected payment by credit card. 90 day warranty Spoke directly with homeowner Pictures attached No recommendation Payment by credit card