I called after hours on Friday, and got a return call first thing Saturday morning, and was promised that someone would be out that day. Will showed up that afternoon, and did the job with a smile. we couldn’t ask for anything more. Thank you, Will and Thompson!
Overall Experience
Quality
Price
Convenience
Chris was great! But I'm not stoked on what I was charged for the part. I looked it up during the appointment, a 70+5 mfd 440/370v motor run capacitor replacement is ~$30 and the "part" was listed as over $400 on the iPad screen. Mentally, I justified it as 1) I need my AC to work right now and 2) I'll concede that there's no labor charge broken out or "included." I won't leave a bad review because it's business, but I am not stoked on the cost. If it wasn't urgent I would have shopped around and maybe the price is competitive, but just not a good feeling seeing the difference.
Overall Experience
Quality
Price
Convenience
Very Professional team. Excellent communication. On time. Definitely recommend.
Overall Experience
Quality
Price
Convenience
Great service! Ignacio was very knowledgeable, honest and easy to work with. He explained everything upfront and took his time. A pleasure to have in our home.
Overall Experience
Quality
Price
Convenience
Stated clearly problem and solution and possible outcomes. Efficient use of time and easy to understand. Fair pricing and quick response.
Overall Experience
Quality
Price
Convenience
Clients called us out today due to no cooling coming from condenser. Upon arrival outdoor condenser is operational but compressor is fairly quiet. Tested secondary motor control and found component had failed pulling an 8 out of 70 µF. Replaced component and cycled system. System is now operational and cooling the home. System is producing a 17 to 18° split. Ran system for 10 to 15 minutes with no other issues. Thank you for trusting Thompson with your heating, cooling and plumbing needs.
Client called us out today due to AC being non-operational. After inspection found low voltage wire to contactor was disconnected. Reconnected wire and started system. System is now operational and cooling the home. Filter was completely impacted, advised replacement. Client agreed to replace filter. Ran system for 10 to 15 minutes with no issue. Thank you for trusting Thompson with your heating, cooling and plumbing needs.
For this job we preformed a tankless water heater flush. The process took approximately 45 minutes. Once the flushing was complete I inspected the water and found nothing to report to the homeowner. The unit is in great condition.
No Cool diagnostic found faulty Dual capacitor on 5 yr 5 ton split gas Goodman garage system; replaced with new 70 x 5 dual capacitor and ran to cool; signed up for Thompson’s Service Partner Plan; cleared condensation drain line and cleaned condenser coils; no further recommendations at this time.
8 y.o System is non-operational upon arrival. Client states system has never been serviced. After inspection found secondary motor control had failed. Client has agreed to part replacement. Install new component and cycled system. System is now operational and cooling the home. Explained builders had put undersized system on home (3 ton for 3000 square-foot home). Thank you for trusting Thompson with your heating, cooling and plumbing needs.
Customer is going to call a appliance technician to come out and convert the stove from gas to propane. He will call us back if he needs help hooking it up to the propane connection.
20+ yr old system. System is on the low side of refrigerant charge. Customer is aware of the situation and issues that have been mentioned in the past. No recommendations at this point.
Performed the heating maintenance on a 2 yr old ac pro 96% furnace. System is operating well and there are no recommendations at this point.
Performed heating maintenance on system. cleaned flame sensor checked gas pressure and amp draw. everything looks good at this time. changed the 20 x 25 x 1” filter
Two system heating maintenance. 14yr old Goodman furnaces. Customer stated the downstairs works fine but the upstairs was not functioning properly. Found a dirty flame sensor on the upstairs unit ( micro amp reading of 0.0) cleaned sensor and the system is now functioning. Continued with the heating maintenance on both systems and found no further issues.
Provided 1 inch air gap on condensate line. Installed 45 amp fuses and disconnect at outdoor unit,
Inspection of the system showed a possible crack in the secondary heat exchanger condensate collection box. Water is leaking from the right side screw below the collector box. Also noticed an airflow issue with the system as the low side saturation temp, SH and suction pressure are low. System is operating for now but recommend replacement.
Upon arrival we spoke with the homeowner and we’re informed of needing several estimates. We began by giving an estimate for the ice maker valve which is located behind the refrigerator. The current ice maker is older and weed recommend replacement of it. We then proceeded to provide an estimate to replace the toilet in the master bathroom as it is currently leaking from the tank to bowl gasket. We then checked under the right handed sink in the master bathroom. We found the pop up assembly top gasket to be worn and leaking. We recommend replacing the faucet together with the pop up as they’re the same age.
Thompson plumbing noticed tile around shower floor was missing grout and has minor cracks. Customer would like estimate remove shower floor and install new shower flooring. Thompson believe shower flooring is not waterproof. Thompson plumbing recommended customer contact building contractor to remove old shower and install new shower flooring with new tile. Thompson plumbing recommended restoration due to minor water damage.
