Latest need to call on Thompson was water heater quit and was leaking water thru the door at its front. When I called and spoke to Will he set up an immediate appointment and the tech would be here in about 20 minutes! Ignacio arrived exactly as promised and proceeded to determine the problem. The 20 year old water heater was finally in need of being replaced! Ramon arrived with the new unit and together they proceeded to remove the old and install the new unit. Then they checked all the faucets to make sure they were responsive before they left. Thank you Will ,Ignacio, and Ramon for such a speedy recovery!