Our family has entrusted TM Johnson Bros. with our major appliance purchases, maintenance, and repairs, for decades. In our experience service has been consistently reliable and timely, and the technicians are skilled and friendly. During this time of pandemic we are cautious with protocol as we have have several family members who are at risk. The TM Johnson Bros. specialists were respectful with social distancing and wore masks when working inside our home. Jesse recently completed the annual inspection of our furnace and ac units and, altho they are nearing the end of the expected duration for each, he offered his assessment as to their current functioning and his honest opinion about their potential longevity. We appreciated this information, as that provided our family with another option. Instead of quickly replacing and incurring greater expense we were able to have each repaired, tuned up, and we will revisit this issue next year and plan accordingly. Thank you, Jesse and to all who have assisted us at TM Johnson Bros.
We have been doing business with them for ten years now and never had any issues. They have always done a great job on or repairs and just got a new furnace and heat pump and they went above average to get it done
The plumbing and heating specialists from TMJohnson Bros. were extremely helpful with the challenges we have experienced with these systems this winter. They responded in a timely manner to the initial emergency situation, accommodated our schedule for the additional follow-up work needed, demonstrated expertise, skill, and persistence as they worked to resolve the problems, communicated information about technical equipment and methods involved in understandable terms as this was all new to us, guided us with decision-making, suggested ways to prevent future damage and to offer further protection for our family, and they all exhibited a pleasant and respectful manner throughout the service delivery. Numerous employees were involved, and all interactions were positive from the frequent consults by telephone starting with the receptionist, through the in-person service visits from the plumbing and heating specialists for the variety of services needed, such as repairs, inspections, installation of specialized equipment, and further consultation with the company owner. A special thanks to all on behalf of our family...and to Scott and Dan for their tireless work in turning around a disastrous plumbing situation in just two visits.
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