I submitted an online request to get a quote for a full system replacement on a Sunday afternoon. Shortly after I received a phone call from the owner to confirm receipt of my request, which was a pleasant surprise. When I scheduled my appointment the following morning, they were able to get to me same-day. Quite impressive. My technician, Josh, performed an emergency fix for us and was the most helpful, professional, and courteous person I've come across in a long time. He was happy to take time to explain the issue, to show me the problem, and to discuss possible solutions. Very pleased with the overall experience with Tom's and if I ever need help again, they'll be the first company I call.
