My service person, Bryan helped me tremendously by replacing the needed parts quickly. During the night when the unit stopped again, the after hours phone service was very nice about my late hour call. When Bryan came back, he brought knowledge about what to do, compassion for my sad tale of a hot house, and then communicated what was repaired…to help me understand why the unit had stopped. He offered a few pro tips IF it fails again. And reassured me that IF there was any additional problems with the new parts or a new problem that he would come back to help. The day time office personnel were very kind to explain my bill. Everything is expensive…HVAC units are no exception , so it is nice to know what I’m paying for. Our service person Bryan helped me feel comfortable and valued. I recommend Tom’s Heat and Air Conditioning!
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From assessment to installation, the technicians were knowledgeable, courteous, and very thorough.
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Overall Experience
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Very polite
Response from Tom's Heating & Air Conditioning:
Thank you for the great review, so glade that Brad did you a great job. Thank you for your business, it is very much appreciated
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