Western consistently has the nicest, most professional techs that provide such great peace of mind. They walk you through what they are doing and why, giving as much or as little info as you want. Ben even chatted up our really curious 2-year-old son, telling him about the lights and the filter and the heat exchanger :-).
Response from Western Heating & Air Conditioning (Orem):
This review fits Ben exactly! He is an amazing technician with a very kind heart. We thank you for being apart of the Western family and having Ben out to your home.