Response from Western Heating & Air Conditioning (Orem):
We are so grateful for your kind words.
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Taylor is a great asset to your business. Very friendly, and even went the extra mile to check out my outside water heater, and fix the venting , with no xtra charge!
Response from Western Heating & Air Conditioning (Orem):
Carol, we are really lucky to have Taylor on our team, he is an incredible individual and a fabulous technician. Thank you for the 5 star review!
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Easy to work with and very kind and trusting.
Response from Western Heating & Air Conditioning (Orem):
Good Morning Elsie, we appreciate you giving us the opportunity to install your new furnace. Jason is an outstanding team member and does such a wonderful job.
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Jeff was wonderful. He took time to explain the issues that may arise with my old system. He looked at every aspect of my rather hodge-podge HVAC, and he gave me some great tips to help it function better until the time comes to replace it.
Response from Western Heating & Air Conditioning (Orem):
Katie, we strive to always give the best communication for your system, thank you for giving Jeff a 5 star review!
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Response from Western Heating & Air Conditioning (Orem):
Hi Dennis! We appreciate you giving Gabriel a 5 star review!
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They were great. Very friendly, informative, quick to do what was necessary. Even got here a little early (instead of going to lunch 😉)
Response from Western Heating & Air Conditioning (Orem):
Debhora, We are delighted to hear that Mark was such a wonderful help to you.
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Response from Western Heating & Air Conditioning (Orem):
Fantastic!
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Response from Western Heating & Air Conditioning (Orem):
We are very thankful for your kind review and 5 star rating.
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Response from Western Heating & Air Conditioning (Orem):
We are thankful for your review.
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Jose worked with diligent expertise. he was kind and friendly. I would recommend him to others. I want him to do all my work Thank you Jose
Response from Western Heating & Air Conditioning (Orem):
Jose is such a great team member of Western! Thank you James for the review today and giving him a 5 star.
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They went the extra mile getting my A/C ready for the summer season, after repairing it, they cleaned it.
Response from Western Heating & Air Conditioning (Orem):
Thank you to the Dahlgren's for a 5 star review!
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Mark was very good and answered all questions we had. Everything went well with our new furnace/AC installation.
Response from Western Heating & Air Conditioning (Orem):
Naomi, we are so happy to see that Mark was able to give 5 star service.
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Response from Western Heating & Air Conditioning (Orem):
Hi Naomi, thank you for the 5 star review for Ty!
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Ty was knowledgeable and professional. He was able to explain what service was needed in an easy to understand way. He quickly performed the needed service and scheduled my next appointment. I would not hesitate recommending Ty to my family and friends.
Response from Western Heating & Air Conditioning (Orem):
Wow Ken, we are ecstatic to see that you will refer us to family and friends, we appreciate that so much. Thank you for letting us be apart of your heating and air needs.
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Mike not only explained options fully, he advised the best option for my current circumstances. He worked quickly and professionally.
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Install washer box, drier vent, fix leaky water lines on water heater.
Removed filter grille from furnace, sealed ductwork, installed return in ceiling and sealed ductwork.
Pumped down system took out old TXV and replaced it. The service tech diagnosed it and declared that needed fixed. We pressure tested the system for leaks. It sat at 330. And than pumped down system. Added refrigerant to make sure it’s where it should be. Temp splits were where they should be. Informed the customer that it will take into the evening for the home to cool down to the desired temperature.
AC tune up refer to health inspection report. Filter dirty, history gathered filter was replaced in December, so only 4-5 months of use shouldn’t make the filter look as dirty as it did. There’s likely a fair amount of dust and debris in the return ductwork that ideally is cleaned up thoroughly to keep filters clean and overall equipment and home air healthier. There are things that can also be done to help keep ducts cleaner and home air more clean in the long run by adding in an Air Purifier. Equipment is running well with no problems at this current time there are some proactive measures we can take to help keep equipment running longer and protecting the warranty status of equipment. Recommendations being wet switch given close proximity to water heater and surge protection for both indoor and outdoor equipment and a hard start to keep compressor motor healthy and strong. Recommendations refer to estimates.
Placed coil on furnace Modified plenum Sealed ductwork Sealed with silicone Ran lineset Brazed lineset Placed AC on pad Pressure tested system Vacuumed system released charge Pulled power from inside panel, ran power in conduit to exterior of home Released charge Installed 700 humidifier Put new water valve on hot water side for humidifier Connected thermostat Performed start ups Signed customer up with monthly msc for 1 heat 1 coil for main floor system as well as water heater MSC. *both are monthly msc Added refrigerant Tested system Installed basic t stat.
Came out for a prepaid msc ac tune up. Found the filter was clean and being changed regularly. Found the LRA on the compressor is high due to not having a hard start kit. This will prolong life of compressor. Found all electrical components are testing properly and working properly. Found temp split was at 26 difference due to home not having a heat load. See health report card. System was working properly when I left the call. I installed a 3.5 hard start kit today.
AC tune up refer to health inspection report form. There is some dirt and debris in the evaporator coil not copious amounts we will want to keep an eye on it avoid efficiency problems that it can cause if left to get dirtier. Static pressure is high, return pressure a little high and across the filter. This can be addressed by adding return and/or making the necessary adjustments to drop a larger filter and an airbase to the equipment. Unit is under a porch and could possibly cause some airflow problems for the compressor itself especially if it recirculates expelled air, warmed air, back into the unit. Unit is cooling well and there’s no sign of being issues with its functionality. Unit does not have surge protection to help mitigate problems with surges that can have a very negative effect on equipment especially equipment with control boards. Recommendations refer to estimates. **Tech Note did find a small leak coming from ceiling in mechanical room. Recommend investigating
Complete AC tuneup and cleaned blower wheel
AC tune up refer to health inspection report. System is running and performing well. There are some things we can address for code problems the furnace and water heater does not have sediment traps this is a relatively new code change and would recommend this to be done for both appliances to get up to code. Proactive measures would recommend having surge protection installed on indoor and outdoor equipment to keep equipment safe from potential surges. Given close proximity to water heater it would be recommended to have a safety wet switch installed to keep equipment protected in the event of a draining or water heater failure were to take place. Some mild pitting on contactor outside this happens as equipment ages we will want to continue to monitor its health or we can look at a contactless contactor. Equipment does not have a hard start in use to help keep the motor windings for compressor healthy by keeping the amp draw low on the initial start up. Recommendations refer to esti
Call for gas issues. Found a small leak at the gas valve. Pulled gas pipe out resealed pipe, threaded it back in tested for gas after fixing no gas detected unit able to heat appropriately on departure. Recommend getting sign up on maintenance schedule to keep equipment running strong and true for the next couple years.
Came out for noisy duct work for bathroom. Found the duct work is real thin and not insulated. Duct work size is 15†by 5†need about 20’. We need to replace duct work and insulate it. Gave options to do both or just insulate it. While I was here noticed water heater vent was not hooked onto water heater I hooked it back up. I also noticed air scrubber bulb was burnt out. Gave options to fix this and msc club. Today went with msc club. Duct work only make noise in heat mode. System was working properly when I left the call. Hvac system is 2014 same with water heater.
I performed an AC tune up on 2014 Amana system. The system is working properly, only concern is a high static pressure. I changed the filter. See health report card for more details.
Today I came to see why the filter is whistling. The filter was a merv 10. She. Is going to use merv 8 filters. She has a zoned system. The static pressure is high when only one zone is open. If the noise issue comes back then they will need to have a comfort specialist come and give estimate to releave pressure in the supply air when only one zone comes on. They do not have a hard start on the outdoor unit. Today I did a msc prepaid 29 point ac tune up. They bought 12 - 16x16x1 filters.
Maintenance plan AC tune up. Performed full detail AC tune up. Over all the equipment is in good condition. Refer to health report card for more info. Talked to customer about upgrading the furnace filter to an aprilaire.