I've gone to Wolcott for plumbing related services for a few years now (replaced water heater, emergency call when a toilet was flooding, and this time to drain the water heater) and each time has been great, which is why I call back. I know that I can drain my own water heater having done it once before, but realized that I kept pushing the maintenance (2 years now). When I saw their current discount for the flush, I booked right away. Grant was great at describing the work he would be doing, gave an approximate time and finished to work within that time range, and was very pleasant and professional. Thank you!