TECH: Francisco Request Type Warranty Trade Appliance Item Refrigerator Brand Subzero Model# 642 Serial # VERIFY Service Job Type Repair Deductible No deductible payment required. Item Location Primary Kitchen Event Type Standard Severity STANDARD Problem Code: THE UNIT IS NOT WORKING AT ALL / bottom shelf and bottom drawers is freezing food / freezing food and vegetables Description: Warranty/Repair Service Request Standard 2021 Contract: - $300 Autho Limit - $185 Flat Rate