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TECH: APPLIANCE: LG residential refrigeration COMPLAINT: Freezer Will Not Cool At All. Fridge Is Fine Brand :Lg Product :Residential Refrigeration Model No. :LRFCS2503S Model Desc : Serial No. :SNNA Install Date :08/13/2020 Retailer Id:132 Retailer NameBest Buy Call No :20630445 Source :AIG WARRANTY Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :09/06/2022 ________________________________ BEFORE SCHEDULING: - get installation date from AIG before scheduling - CONCESSIONS: require a credit card on file for overages/non-covered items - Update Service Power